At Silver Rogue Designs, we want you to love your purchase! If you’re not completely satisfied, we’re here to help. Please review our return and exchange policy below.

Returns:

We accept returns within 14 days of receiving your order.

To be eligible for a return, items must be in unused, unworn, and undamaged condition with original packaging.

Non-returnable items: Final sale, sale items and earrings (for hygiene reasons).

Return shipping is at the customer’s expense unless the item is defective or incorrect.

Exchanges:

We offer exchanges for items of equal or lesser value within 14 days of receipt.

If you wish to exchange an item, please email us with your request, and we’ll assist you in processing it.

How to Return or Exchange:

Under the “Contact Us” page, please provide us with your order number and reason for return/exchange.

Once your request is approved, send the item back to us at the address provided.

After we receive your item and verify its condition, we’ll process your return or exchange promptly.

Refunds:

Refunds will be issued to the original form of payment once your return is received and approved.

Please note that shipping charges are non-refundable.

If you have any questions or concerns, please don’t hesitate to reach out to us. We’re here to ensure your experience is a great one!

We strive to process and ship your order as quickly as possible. Please review our order processing times below:

Processing Time: Orders are typically processed within 1-3 business days from the time of purchase. This excludes weekends and holidays.

Shipping Time: After processing, the delivery time will depend on the shipping method selected at checkout. Standard shipping usually takes 3-7 business days, while expedited shipping options are available for faster delivery.

Please note that during peak seasons (such as holidays or sales events), processing times may be slightly longer. We will notify you if there is any significant delay with your order.

Once your order is processed and shipped, you will receive a confirmation email with tracking information so you can track your package.

If you have any questions about your order or need assistance, feel free to reach out to us!

We’re committed to providing excellent customer service and ensuring that your experience with us is seamless and enjoyable. If you have any questions or concerns, we’re here to help!

How to Contact Us:

Please Refer to our “Contact Us Page” if you need to get in touch with us.

While we are a small business with only a few agents available, we aim to respond to all inquiries within 1-2 business days. Please allow extra time for weekends and holidays.

Our hours are:

Monday-Friday 9am-5pm EST

Customer Support:

Order Inquiries: If you need help with your order, tracking information, or shipping updates, don’t hesitate to reach out.

Returns & Exchanges: For any return or exchange questions, we are happy to assist you through our process.

Product Questions: If you need more information about our products or need assistance choosing the perfect piece, we’re here to guide you!

Response Time:

We strive to respond to all emails and messages within 1-2 business days.

Your satisfaction is our priority, and we’re here to make sure you have a great experience with us. Thank you for choosing Silver Rogue Designs!